Responsible for the testing, commissioning and service of all systems and machinery upon the completion of fabrication and assembly. Primary duties will include the implementation of an effective FAT Program (Factory Acceptance Testing) to ensure the proper design and function of the machinery before shipment; Development of project specific O&M Manuals for each system or machine to ensure content and serviceability of the equipment; Onsite coordination with the customer or contractor for integration and installation of Therma-Flite equipment, requiring the participation or lead in site meetings and providing customers with technical direction and support; Start-up and commissioning, troubleshooting and developing solutions to unforeseen problems; Coordinate with Management and Engineering to modify, design, install, maintain, and troubleshoot equipment and is responsible for directing or performing as required; Complete standard service reports, installation reports, performance reports and other administrative requirements; Implement an effective Training Program to ensure that customer personnel are educated and knowledgeable enough to safely and properly operate Therma-Flite machinery; Develop and implement Preventative Maintenance Programs with the customer to ensure full life expectancy of the machinery; Provide customer service and support in servicing and repairing equipment; Participate and provide feedback to Management, Engineering and Manufacturing on technical problems to determine trends affecting future design, production, service, maintenance processes and to recommend modifications to eliminate future problems.

Duties and Responsibilities:

1. Ensure internal & external customer satisfaction

2. Machine Installation and Commissioning

3. Troubleshooting and service of equipment

4. Product and machine testing (FAT)

5. R&D Testing for machine development

6. Development of Operations and Maintenance Manuals

7. Provide customers with technical direction and support

8. Coordinates with Management, Engineering and Manufacturing personnel to modify, design, install, maintain, and troubleshoot equipment

9. Complete standard service reports and other administrative requirements.
Communicate effectively with customer, other company functions, sub-contractors, and labor to complete tasks.

10. Participate in / lead site meetings and site training.

11. Prepare and implement on-site work scope

12. Provide technical direction for on-site work

13. Process improvement (schedule / work scope, etc) for on-site work

14. Troubleshoot unplanned problems in the field

15. Train customer personnel and operators

16. Extensive travel to remote locations

1. Excellent customer service skills; ability to train customer personnel on equipment

2. Extensive knowledge of mechanical and electrical machinery and practical experience in this industry.

3. Ability to travel up to 60%

4. The ability to apply common sense and ability to deal with problems and formulate solutions.

5. Apply the principles of science and mathematics to develop economical solutions.

6. Strong knowledge and experience in Programmable Logic Controller (PLC) applications (Siemens and Allen Bradley) for communicating and troubleshooting control issues.

7. The ability to analyze, review and inspect findings to determine the source of a problem, and recommend repair, replacement, or other corrective action as well as coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.

8. Basic technical writing skills sufficient to develop comprehensive documentation

9. Basic computer skills, Microsoft Office, CAD

10. Extensive knowledge in the proper use of small hand tools, large tooling and machinery.

11. Extensive knowledge in the proper maintenance of rotating machinery and mechanics.